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About Me

Experience

PerfectServe

Director of Product, AI

Dec 2025 - Present
AI AgentsProduct StrategyVoice AIClinical CommunicationAPI DesignPythonLLMs

✅ Partner with the CIO to lead AI initiatives across the stack, turning clinical and business needs into a high-impact product roadmap.

✅ Lead end-to-end strategy and architecture for AI voice agent platform, streamlining clinical communication and contact center efficiency.

✅ Own core implementation of production-grade AI services and APIs, ensuring reliability for real-world clinical environments.

✅ Define the performance metrics that matter most, including reliability, latency, and containment, and use them to drive constant iteration toward a better clinician experience.

AI AgentsProduct StrategyVoice AIClinical CommunicationAPI DesignPythonLLMs

DYNE Technologies Inc.

Chief Product Officer

Sep 2019 - Oct 2025
FlutterReactNext.jsTypeScriptPythonGCPMongoDBNode.jsFigmaProduct ManagementAgile

✅ Directed product discovery by launching DYNE Web SaaS Dashboard (PLG) for 900+ client organizations, reducing churn to 8%.

✅ Collaborated cross-functionally on a mobile product (Flutter), achieving 25K+ users, 20% retention increase, 30% CSAT boost, and 40% faster onboarding.

✅ Architected microservices (Python/Flask) integrating 15+ partner APIs for dynamic pricing, demand forecasting, and foot traffic analysis, using Stripe, Google Ads, Meta Graph, SendGrid, and Azure OpenAI.

✅ Managed 7+ engineers with data-driven analytics frameworks, A/B testing cadence, and standardized Agile practices; achieved SOC 2 compliance.

✅ Raised $4M across multiple rounds, growing valuation to $20M; earned #1 Venture in BC, Top 5 at Collision Conference, and Top 10 Microsoft Startup Partner.

FlutterReactNext.jsTypeScriptPythonGCPMongoDBNode.jsFigmaProduct ManagementAgile

Deloitte

Cloud Engineering Analyst

Jan 2022 - Apr 2022
AWSTerraformKubernetesHP LoadRunnerPythonPostgreSQLNetwork Security

✅ Created strategic plans and Cloud Transformation Roadmaps, assessed data migration risks, and implemented industry best practices to enhance business growth for enterprise clients migrating to cloud infrastructure.

✅ Deployed Disaster Recovery Environment with multiple AWS cloud resources (RDS PostgreSQL, VPCs, EKS, EC2, etc.) using Terraform IaC, conducted resiliency testing using AWS Fault Injection Simulator, executed performance testing of web portals using HP LoadRunner and VuGen scripting. Analyzed network policies for EKS clusters using Calico and Cilium.

AWSTerraformKubernetesHP LoadRunnerPythonPostgreSQLNetwork Security

Arista Networks

Software Engineer, Web Applications

Aug 2021 - Dec 2021
JavaScriptReactReduxBabelAnt DesignCypressE2E Testing

✅ Developed features for Arista's CloudVision platform using modern JavaScript stack including React, Redux, and Babel, incorporating Ant Design component library with Higher-Order Components pattern.

✅ Implemented comprehensive end-to-end testing using Cypress framework, achieving 100% test coverage for new features while maintaining code quality and reliability standards.

JavaScriptReactReduxBabelAnt DesignCypressE2E Testing

Markitiers

Web Design Associate

Jun 2018 - Aug 2018
WordpressCanvafigma

✅ Proposed UI/UX design changes and improvements for WordPress Websites.

✅ Put together videos for social media, collaborating with design and project developers to understand project scope, and offer scalable solutions.

WordpressCanvafigma

Doodlecorp Communications LLP

Graphic Design Intern

Jun 2018 - Aug 2018
Adobe IllustrationPremiere ProAfter Effects

✅ Edited videos and created design guidelines to create digital content for multiple social media platforms.

✅ Developed creative designs for marketing packages, including print materials, brochures, banners. x

Adobe IllustrationPremiere ProAfter Effects

Education

University of British Columbia

Bachelor of Science in Computer Science and Statistics

Software EngineeringData Structures & AlgorithmsWeb DevelopmentMobile DevelopmentMachine LearningStatisticsDatabase Systems

✅ Bachelor of Science, Computer Science and Statistics at the University of British Columbia

✅ Dean's Honour List, recognized for academic excellence (2021, 2022)

✅ International Major Entrance Award, full tuition scholarship ($80,000)

✅ Outstanding International Student Award ($10,000)

✅ Faculty of Science International Student Scholarship ($5,000)

✅ Coursework: Software Engineering, Data Structures, Machine Learning, Database Systems, Statistical Inference

Software EngineeringData Structures & AlgorithmsWeb DevelopmentMobile DevelopmentMachine LearningStatisticsDatabase Systems

Volunteering & Leadership

Science Undergraduate Society

Computer Science Representative

Nov 2022 - May 2024

✅ Represented the Computer Science department of UBC on the council of the Science Undergraduate Society.

✅ Acted as a liaison between the Computer Science Student Society and the Science Undergraduate Society.

✅ Advocated for student concerns and participated in decision-making processes affecting CS students.

Computer Science Student Society

Communications and Social Officer

Jul 2022 - Jul 2024

✅ Organized major events for CS students at UBC including professional headshot sessions, research nights, and various online and in-person social events.

✅ Coordinated and hosted Tech Industry Night with corporate sponsorships, connecting students with leading tech companies for networking and recruitment opportunities.

✅ Managed social media communications and community engagement initiatives for 1000+ CS students.

BizHacks

Co-President

Sep 2020 - Jun 2022

✅ Led strategic planning and secured $5,000+ in corporate sponsorships for hackathon events.

✅ Developed and managed registration platform, oversaw technical operations for events with 300+ participants.

✅ Coordinated with executive team to ensure smooth event operations and club administration.

North American Association of Indian Students

Programming Coordinator

May 2020 - Sep 2020

✅ Supported a non-profit umbrella organization representing 800,000+ Indian students across North America with unified advocacy and resources.

✅ Coordinated with mentors, media outlets, and social media influencers to organize engaging digital community events.

✅ Conducted research on Indian-Canadian immigration policies, laws, and politics; collaborated with media team to create and proofread content for social media campaigns.

Audiocation

Co-Founder & CTO

Feb 2018 - Aug 2019

✅ Built an assistive tech startup to help visually impaired children access mainstream education through audio.

✅ Converted school curriculum textbooks into high-quality audiobooks, growing a library of 50+ titles for classroom use.

✅ Designed and built the platform and content delivery system from scratch.